How can we help?

Shipping is free by USPS and takes 5 to 7 business days. Need it sooner? Choose FedEx or UPS at checkout for 2 to 3 business days. Orders placed before 10am Central, Monday to Friday, ship the same day.

Call 855-922-8100 or email sales@gpstrackershop.com with your order number within 30 days of delivery. We send you an RMA number and the return address. Returns in the first 14 days get a full refund. From day 15 to 30, a 20% restocking fee applies. Defective items never have a fee.

Refund policy

Pay monthly with no contract, or prepay and save. An annual plan saves 25%, and a 2-year plan saves 50%. Each tracker needs its own plan. You choose your plan when you activate the tracker.

1. Open the activation page, create your account and choose a plan.
2. Download the SpaceHawk GPS App from the App Store or Google Play.
3. Log in with the same email.
4. Take the tracker outside for 10 to 15 minutes so it finds satellites.

Usually within 6 feet. Tall buildings, thick trees or metal over the tracker can push that to about 20 feet.

Yes. Pay with PayPal or Venmo at checkout. We also take Visa, Mastercard, American Express, Discover, Diners Club and JCB.

Yes. We ship to Alaska, Hawaii and US territories by USPS. We also ship to Canada and Mexico by USPS.

Yes. Put as many trackers as you need on one account. Each tracker needs its own plan. Call 855-922-8100 for bulk pricing.

Yes, a lifetime warranty for as long as you own the tracker. If a defect in materials or workmanship shows up, we replace the tracker at no cost. The warranty does not cover physical or water damage, misuse, or lost or stolen trackers.

Yes. Support is free and US-based for as long as you own the tracker. Call 855-922-8100, 7 days a week, 9am to 8pm PT, or email sales@gpstrackershop.com.

No. The tracker and the plan are separate. Tell us when you start the return and we will help you cancel the plan.

No. Every real-time tracker comes with a SIM card already inside. You only need to activate the tracker when it arrives.

Open the SpaceHawk GPS App, go to Manage My Devices, and upgrade or downgrade. You can also call 855-922-8100 and we will change your plan for you.

Our trackers work across the US, Canada and Mexico. SpaceHawk works in 150+ countries with no roaming fees. The tracker needs cell coverage to send its location.

The tracker has not finished finding satellites. Take the tracker outside with a clear view of the sky, or drive with it, for 10 to 15 minutes.

Check each character. Make sure the tracker is not already on another account, and log in with the email you used to activate. Still stuck? Call 855-922-8100.

GPS signals pass through plastic, glass and fiberglass, so the glove box, under a seat or the trunk all work. Outside, the magnet holds to flat metal such as the frame rail or rear bumper. Never cover it with solid metal.

Yes. The optional hardwire kit works on any 6 to 24V power source, so you never need to recharge.

1 to 3 weeks in normal use. Energy Saver Mode stretches that to 3 to 6 months. The tracker sleeps and wakes on a timer you set.

Most cars and light trucks built from 1996 on have an OBD2 port, usually under the dashboard near the steering wheel.

Plug the tracker into the OBD2 port and turn on the ignition. No tools and no wiring.

The price includes 12 months of real-time tracking with updates every 3 seconds. After the first year, you choose a plan to keep tracking.

You get a tamper alert as soon as the tracker is unplugged.

Unplug the tracker, plug it back in firmly, and turn on the ignition. Still not updating? Call 855-922-8100.

Geofence alerts when the tracker enters or leaves an area, speed alerts and movement alerts. Get them by text or email.

Up to 1 year. The app shows recent trips, and the website has full reports.

As fast as every 3 seconds, depending on your plan.

Yes, for live tracking. The tracker gets its location from satellites, then sends it over the cell network to your phone.

Not always. Walls and roofs weaken the signal, so a tracker in a garage may update less often or less accurately.

Yes, on vehicles and property you own or lease, and on company vehicles your business owns. Tracking a car you do not own without the owner's consent is a crime in many states, including California (Penal Code 637.7).