Refund policy
Last updated: October 26, 2026
Every GPS Tracker Shop order comes with a 30-day return window, a lifetime warranty, and free technical support from our U.S.-based team for as long as you own your device. If something is not right, we will make it right.
30-Day Returns
Full refund in the first 14 days
Lifetime Warranty
Defective devices replaced free
Free Tech Support
Real people, for life
U.S.-Based Team
7 days a week, 9 a.m. to 8 p.m. PT
Need help with setup?
Most setup questions are solved in one call. Before starting a return, call 855-922-8100 and our support team will walk you through activation, the app, and placement at no charge.
Your 30-Day Return Window
You can return any product within 30 days of delivery. Whether a restocking fee applies depends on when you request your return.
Days 1 to 14
Full refund
No restocking fee
Days 15 to 30
Refund less 20%
20% restocking fee applies
Defective products are never charged a restocking fee.
Return Conditions
To qualify for a refund, your return must:
- Be requested within 30 days of delivery
- Include the device and all original accessories, cables, and mounts
- Be in like-new condition with no physical or water damage
- Carry a Return Merchandise Authorization (RMA) number
Products bought from Amazon or another retailer are returned through that retailer.
How to Start a Return
Returns take four steps, and our team is available to help at each one.
Contact us
Call 855-922-8100 or email Sales@GPSTrackerShop.com with your order number. We will send your RMA number and the return address.
Pack your return
Pack the device and accessories securely and write the RMA number on the outside of the box.
Ship your return
Send the package with a trackable carrier and keep your tracking number. Return shipping is paid by the customer unless the product is defective or we sent the wrong item.
Receive your refund
We inspect your return and issue your refund within 5 business days of receiving it.
Refunds
Refunds go back to your original payment method. Once we issue your refund, your bank or card issuer may take 5 to 10 business days to post the credit.
Standard shipping is free. Expedited shipping charges are refunded only when the return is due to our error or a defective product.
Service Plans
Your GPS device and its data service plan are separate purchases. Returning the device does not cancel an active plan, so contact us when you start your return and we will help you cancel the plan.
Defective or Wrong Items
If your device is defective or we sent the wrong item, contact us within 30 days of delivery. We will send a replacement or issue a full refund, cover shipping both ways, and charge no restocking fee.
For packages damaged or lost in transit, see our Shipping Policy.
Lifetime Warranty
Every device purchased from GPS Tracker Shop is covered by a lifetime warranty for as long as you, the original purchaser, own it. If your device fails because of a defect in materials or workmanship, we will replace it at no cost.
Replacements may be a new, refurbished, or equivalent model when the original is no longer available. Warranty service requires an RMA number from our support team.
The warranty does not cover:
- Physical damage, such as cracks or broken charging ports
- Water damage beyond the device's rated protection
- Misuse, accidents, or improper installation
- Repairs or modifications not made by us
- Lost or stolen devices
- Normal cosmetic wear
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Free Technical Support for Life
Every customer gets free technical support for as long as they own their device. Our team is based in the United States and answers calls and emails 7 days a week, 9:00 a.m. to 8:00 p.m. Pacific Time. You will speak with a real person who knows our products, not a script or a chatbot.
Questions About a Return?
Our team can start your return, answer warranty questions, or help you get your device working.
For delivery times and shipping details, see our Shipping Policy.